FAQ
  • 1

    Q: Are you a manufacture or trading company?

    A: We are a China Enterprises which has 16year-manufacturer in hardware products.

  • 2

    Q: Do you provide ODM/OEM service?

    A: OEM / ODM is welcome, We got a professional and creative R&D team, and customized colors are optional. From the concept to finished goods, we do all ( design, prototype reviewing, tooling and production ) in the factory.

  • 3

    Q: Where is your factory located? How can I visit it?

    A: Our factory is located in Dongguan, Guangdong, Dongguan is the Closest city from Shenzhen and?Guangzhou, hongkong.?1 hour from Guangzhou and shenzhen by car. 1.5 hours flight from Hong Kong?( 1 hour by car+0.5 hour by boat ).?

  • 4

    Q: Is?it?possible?to?know?how?are?my?products?going?on?without?visiting?your?company?

    A: We?will?offer?a?detailed?production?schedule?and?send?weekly?reports?with?digital?pictures?and?videos?which?show?the?machining?progress.

  • 5

    Q: How can I get the sample? What's the lead time?

    A: Normally will be send in 7days. If need to open new Model, need another 10-15days more.

  • 6

    Q: What's the lead time for mass production?

    A: 20-25days after down payment confirmed, can be negotiable.

  • 7

    Q: How does your factory control product quality?

    A: ISO9001: 2008, ISO / TS16949 Certificated, independent quality control team with 16 inspectors in our factory.?Third party certificated and factory audit accepted. Third party quality control accepted.

  • 8

    Q: What about the payment terms?

    A: FOB shenzhen Port. 30% deposit by T / T, 70% before all shipment.?
    We offer the photo, video or even Third Party to check.

  • 9

    Q: If?you?make?poor?quality?goods, will?you?refund?our?fund?

    A: As a?matter of fact, we?wont?take?a?chance?to?do poor?quality?products. Meanwhile, we?manufacture goods quality products?until your satisfaction.

? Dongguan ShuangXin Industry Co.,Ltd. All Rights Reserved.

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